Please read these terms carefully before using our platform.
Last updated: November 17, 2025
Agreement to Terms
By accessing and using Vivihood, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Platform Description
Vivihood is a platform that connects customers with service providers in the beauty, wellness, and lifestyle sectors. We facilitate:
Service discovery and booking
Secure payment processing
Review and rating systems
Communication between customers and providers
User Accounts
Account Creation
You must provide accurate and complete information
You are responsible for maintaining account security
One person or entity may not maintain multiple accounts
You must be at least 18 years old to create an account
Account Responsibilities
Keep login credentials secure and confidential
Notify us immediately of any unauthorized access
Accept responsibility for all activities under your account
Service Provider Requirements
Service providers must:
Hold valid licenses and certifications as required by law
Maintain appropriate insurance coverage
Provide services in a professional and safe manner
Honor booking commitments and platform policies
Maintain accurate service descriptions and pricing
Booking and Payment Terms
Bookings
All bookings are subject to provider availability
Confirmation is required from both parties
Cancellation policies vary by provider
No-show fees may apply
Payments
All payments are processed securely through our platform
Platform fees apply to all transactions
Refunds are subject to individual provider policies
Disputed charges must be reported within 48 hours
Prohibited Activities
Users are prohibited from:
Engaging in fraudulent or deceptive practices
Harassing or threatening other users
Posting false or misleading information
Attempting to bypass platform fees
Using the platform for illegal activities
Violating intellectual property rights
Limitation of Liability
Vivihood acts as a platform connecting customers and service providers. We are not responsible for the quality, safety, or legality of services provided. Users engage with service providers at their own risk. Our liability is limited to the maximum extent permitted by law.
Account Termination
We reserve the right to terminate or suspend accounts that violate these terms. Users may also terminate their accounts at any time through their account settings.
Contact Information
For questions about these Terms & Conditions, please contact us:
Email: legal@vivihood.com
Phone: 1800 123 4567
Changes to Terms
We reserve the right to modify these terms at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated terms.